Quickbooks desktop refund customer overpayment
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Choose the appropriate bank account. Choose the appropriate check number and date.
QuickBooks refund customer overpayment, What to do when customer overpays.
I have a customer that overpaid an invoice and now have a credit on their account. They want us to send them a check for the credit. How can I do that with QuickBooks Online so that the credit is refunded from that customer’s account? Go to Solution. Thank you for posting here on the Community page, Beylee. First, you need to issue a check to your customer using the Accounts Receivable account for the overpayment amount. Then, create a payment and select the check recorded and the existing credits.
You can also check this article for other tips on how to handle a customer credit or overpayment in QBO. As always, feel free to open the topics from this link in case you need guides while working with QuickBooks in the future.
Mention my name in the comment section below if you have any other questions. I’m always here to help you out. Keep safe always! View solution in original post. Can I use this same method if I just issued a credit right to the customer’s credit card? How do I record that in QB?
Thanks for joining the thread, BonBon Then, select the check recorded and the existing credits. For more information, you can visit this link: Handle a customer credit or overpayment in QBO. You can also take a look at here on how to void or refund customer payments in QuickBooks Online. Feel free to drop a comment below if you have other questions. I’m always happy to help. Take care! If you want to print an article in the Community, you need to press the 3 dots located on the upper-right side, then select Print.
See the screenshot below for reference:. I suggest you also view this page from time to time: The QuickBooks Blog. Each month, it lists new features and improvements so you can familiarize with them. You’re always welcome to post a question here in the Community, in case you have other concerns. I’ll be sure to get back to you. What if customer used Online Payment options how do we refund overpayment original invoice had sales tax in error?
When I updated invoice it results in an overpayment we’d like to refund where it came from. Thanks for following this thread, LizSnay. I’m here to share some steps on how to process a refund in QuickBooks Payments. First off, please ensure that the transaction is still within six months from the date of the sale.
Otherwise, you can refund a customer manually by using cash or check. Sign in to your QuickBooks Payments account, then follow the steps below to process a refund:. Once done, you also need to record the refund for your customerin QuickBooks Online. Then, link the refund to the customer’s credit. Follow steps 1 and 2 outlined in this help article: Record a customer refund in QuickBooks Online.
For future reference, read through this article: Void or refund transactions in QuickBooks Payments. It includes an alternate method to reverse or void a sale through QuickBooks Payments account. Visit again if you have additional concerns about this process. I’m always around here willing to help in any way I can. Customer sent a check that was deposited, creating a overpayment. We dont send check but ue ACH for payments. How do we transfer the refund via ACH instead of a physical check?
Thanks for dropping by the Community this morning, I’m more than happy to help. If you want to refund your customer for the overpayment, you can follow these steps:. And that’s it. I’m providing a link below to the steps shown above as-well-as a tutorial video on the entire process.
If you have any other questions or concerns, or need further assistance, please don’t hesitate to reach out here. Thanks again and have a lovely day. This is helpful! I just used this as well. I am just wondering what would be the use of a “Refund Receipt” as opposed to this option? Glad we’re able to help you today, kelsey4. For the Refund receipt, you can use this function in QuickBooks Online if the customer asks for refunds for an item or service.
There are many ways to give refunds in our system. Feel free to open these articles for instructions and detailed steps:. In case your transactions are downloaded through online banking, you can match and categorize them. QuickBooks knows the downloaded refund receipt is the same one you already entered. It connects the two so there are no duplicates. I can help you refund your customer and print it out, rock and roll.
Here are some articles you can read for ideas about how you can work with your sales in QuickBooks: Sales and Customers for QuickBooks Online. I’m always here if you have questions in recording your transactions.
Keep safe and have a wonderful day! I can help you figure this out, userinfo Let’s review your Check transaction and make sure the affected account is Accounts Receivable associated with the correct customer name. That said, the Check will appear in the Receive Payment window and apply the credit memo as a payment.
Also, make sure that the Filter in the Receive payment window is correct. Please reach back out to me here with any additional information on the issue so, I can get you taken care of.
Have a good one! In the example you provided on that refund to customer’s overpayment, you used Check under Vendors to refund the Customer. Our customers are those who buy our products.
Our vendors are those that we buy raw materials, supplies ads and etc, from. They are not the same and we want to keep them separate this way. How do I refund the overpayment in this case? There are different ways in handling a customer overpayment in QBO. The example provided by my colleague above applies to the previous customer’s scenario. In your case, you can either use the credit toward an invoice, refund the customer , or enter the overpayment as a tip.
This way, you’re able to keep your customers and vendors separate. Once you opt to use the credit toward an invoice, you’ll have the option to apply it to an existing transaction or a new one.
To apply the credit to an invoice you already created, here’s how:. For the step-by-step guide in applying a credit to a new invoice, you can refer to this article: Handle a customer credit or overpayment in QuickBooks Online. It also includes details about setting up customer credits to apply to future payments by default.
On your vendors’ side, how you enter the credit depends on how you record your purchases. In case you want to be sure, you can also refer to your accountant to further guide you in keeping your financial data accurate. Then, refer to this article to choose the appropriate steps that apply to you: Enter a credit from a vendor. It also includes video tutorials to know your way around the product.
Let me know in the comments below if you have other concerns about handling overpayment transactions in QBO. I’ll be glad to help. Take care always. I am having this problem in the last step, receiving payment window. We are supposed to leave the amount received box nil – right?
Since you’re unsure of the last steps and you’re getting an error message, I recommend contacting our Customer Support Team. They’ll be able to review your account on the back end and see why this is occurring. Here’s how:. Let me know how it goes and if you have any other concerns about your account. I’m only a post away if you need me. Have a splendid Monday!
Quickbooks desktop refund customer overpayment.Handle a customer credit or overpayment in QuickBooks Online
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